Key facts at a glance
- Company: EMS Air Ambulance & Medical Repatriation Ltd., UK company no. 14456023, incorporated 1 November 2022.
- Website: ems-ambulance.com (also a Danish site, ems-ambulance.dk, with its own Trustpilot page).
- Director and majority owner: Gerrit Leonard Vrieze (Companies House).
- Trustpilot: 3.8/5 from 113 reviews; 23% are one-star.
- Reported losses: at least 10 reviewers say they paid and got neither the service nor a refund, claiming more than $483,000 between them.
- Press: BLACKLIST.AERO reported a family that paid $150,000 in July 2024 and was refused a refund.
People searching for “EMS Air Ambulance reviews” find two very different pictures: a majority of five-star reviews, and a hard core of one-star reviews from families who say they wired tens of thousands of dollars or euros and never saw an aircraft or a refund. This page sets out what can be checked in public sources, so that anyone considering EMS Air Ambulance & Medical Repatriation Ltd., or trying to recover money from it, can judge for themselves.
Company records
The UK register at Companies House shows the following for company number 14456023.
| Registered name | EMS AIR AMBULANCE & MEDICAL REPATRIATION LTD. |
| Status | Active private limited company |
| Incorporated | 1 November 2022 (named EMS ASSISTANCE LTD until 9 November 2022) |
| Registered office | 84 Brook Street, London, W1K 5EH |
| Business activity (SIC) | 52290: Other transportation support activities |
| Director | Gerrit Leonard Vrieze, appointed 1 November 2022, resident in the Netherlands |
| Person with significant control | Gerrit Leonard Vrieze, 75% or more of shares and votes (notified 23 March 2026) |
| Earlier controllers | Another individual (1 Nov 2022 to 23 Mar 2026) and Ems Ambulance Holding B.V., a Dutch company (1 Nov 2022 only) |
The business activity code describes transport support, not the operation of aircraft. The company’s homepage does not say whether it owns or operates aircraft itself or arranges flights with other operators. If you are dealing with EMS, ask them in writing which airline or operator will fly the patient. Why that matters.
Source: Companies House: EMS AIR AMBULANCE & MEDICAL REPATRIATION LTD.
Trustpilot ratings
On 24 September 2026, Trustpilot showed a rating of 3.8 out of 5 from 113 reviews.
| Stars | Share of reviews |
|---|---|
| 5 stars | 69% |
| 4 stars | 3% |
| 3 stars | 2% |
| 2 stars | 3% |
| 1 star | 23% |
Almost no one rates the company in the middle. Positive reviewers describe completed repatriations. Negative reviewers mostly describe money paid and nothing delivered. Both can be true: a company can complete many transfers and still fail to deliver or refund others.
Reported losses
We read every review we could access and counted those where the reviewer says they paid and received neither the service nor a refund.
| Review date | Country | Amount claimed | In their words |
|---|---|---|---|
| Sep 2026 | United Kingdom | £38,500 | “Do not engage with this company… paid £38,500 via transfer… no bookings were made… father passed away… 4 demands over 2 weeks to refund ignored even direct to the CEO” |
| Aug 2026 | Ireland | €34,000 | “took €34k and tried to take another €22k” |
| Aug 2026 | Germany | €7,500 + €3,000 | “service was not delivered” |
| Jul 2026 | United States | $120,000 | “refused to refund USD 120K” |
| Jun 2026 | United States | $98,500 | “the plane never came, even after they confirmed receipt of funds” (two reviews, US and Australia, that appear to describe the same booking, counted once) |
| Jun 2025 | United Kingdom | Not stated | “have still not refunded the substantial funds I sent” |
| May 2025 | United States | Not stated | “The money I paid them was my livelihood” |
| May 2025 | United Kingdom | €93,800 + €38,800 | “no resolution after more than two months” |
| May 2025 | United States | $11,800 | “unwilling to give any refund even though they canceled on us” |
| Nov 2023 | United States | Not stated | Says they paid up front and the service was abandoned after 8 days |
Figures are reviewers’ own claims on Trustpilot, not verified by us, checked on 10 October 2026. Euro amounts converted at 1.14 USD, GBP at 1.33 USD. Not every page of reviews could be opened when we checked, so these are minimum counts. Reviews about unpaid demands or pressure to delete reviews, without a stated loss, are not counted.
Recurring complaints
- Full payment in advance by bank wire, often to an overseas account, while a family member is ill abroad.
- No aircraft or escort after the company confirms it has received the money.
- Refunds refused or delayed for weeks, sometimes on the basis that the customer cancelled.
- Extra charges after payment that were not in the original quote.
- Undisclosed subcontracting of the transport to another operator.
- Pressure from a “legal team” on reviewers to remove negative reviews.
Press case: $150,000 and a cancellation clause
On 29 January 2026 the aviation site BLACKLIST.AERO reported that a family contracted EMS Air Ambulance & Medical Repatriation Ltd. for a medical evacuation in July 2024 and paid $150,000. According to the article, passenger transport that had been promised was not delivered, the company refused a refund by relying on clause 5.4.5 of its terms (“100% cancellation fee is applicable once the Booking Confirmation has been sent”), and it sought surcharges of $64,850 to $87,500 for services the family says were already included. The article also mentions a legal dispute in the Netherlands.
Source: BLACKLIST.AERO, “EMS Air Ambulance Case: $150000 Lost in Legal Traps”.
Before you sign with any provider, read the cancellation clause. A 100% cancellation fee from the moment of booking confirmation means you may lose everything even if the flight never happens. What to check in the contract.
Pressure over reviews
Several reviewers say that after posting a negative review they were contacted repeatedly by EMS’s “legal team” asking them to take it down. One UK reviewer in September 2026 says the company is pursuing them for £23,000 for a flight they did not book. If this happens to you, don’t pay or sign anything. Keep the messages and tell us. An honest review of your own experience is generally protected, but get legal advice before responding to any formal legal claim.
What the company says
On its own website EMS Air Ambulance describes a “bed-to-bed” service in 136+ countries, a team of 50+ medical professionals, and TÜV ISO 9001 certification. ISO 9001 is a general quality-management standard used across many industries; it is not a medical transport accreditation such as CAMTS, EURAMI or NAAMTA, none of which we found mentioned on the homepage. The company runs an online complaints form.
The company replies to many positive Trustpilot reviews. We invite EMS Air Ambulance & Medical Repatriation Ltd. to respond to anything on this page at report-ems-scam@protonmail.com; we will publish its response in full.
Not to be confused with
“EMS” stands for emergency medical services and is used by many unrelated ambulance, air medical and logistics companies around the world. This page concerns only EMS Air Ambulance & Medical Repatriation Ltd. (ems-ambulance.com, UK company 14456023). Check the website address and company number on your quote or invoice.